Support Tickets

How do I Close ticket through the cloudpanzer website?

You can ensure that tickets are closed in a professional and efficient manner, helping to maintain a positive relationship with your customers and ensure that all issues are properly addressed and resolved.

Tutorial : 
You can watch the Video or Continue reading the post.

Follow the steps below to close a ticket.

1: Once you are logged in, look for a "Support Ticket" option in the menu. This is located in a drop-down menu under your username, or it may be a separate tab in the main menu.

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2:  Click on the Close icon.

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4: Click on the yes button.

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Here, you can see the ticket was Deleted Successfully.

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Looking for Mobile App Instructions?
Available at https://kb.cloudpanzer.com/books/mobile-app/page/how-do-close-ticket

How do I put in a support ticket through the cloudpanzer website?

If you are experiencing an issue with your CloudPanzer account or have a question about our services, you can submit a support ticket through our website.

Tutorial : 
You can watch the Video or Continue reading the post.

Follow the steps below to create a ticket.

1: Once you are logged in, look for a "Support Ticket" option in the menu. This is located in a drop-down menu under your username, or it may be a separate tab in the main menu.

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2:  Click on the Create Ticket button.

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4: Fill out the form with the subject and message, of the issue or question you are experiencing. Select the appropriate category for your ticket from the dropdown menu. Click "Save" to send your ticket to our support team.

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Here, you can see ticket was created Successfully.

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Looking for mobile App Instructions?
Available at https://kb.cloudpanzer.com/books/mobile-app/page/how-do-i-put-in-a-support-ticket




How do I Re-opened ticket through the cloudpanzer website?

It is not uncommon for a customer to reach out to a support team after a ticket has been marked as resolved, requesting further assistance or clarification on the issue. In these cases, it may be necessary to revisit the ticket and reassess the resolution that was provided.

Tutorial : 
You can watch the Video or Continue reading the post.

Follow the steps below to Re-open a ticket.

1: Once you are logged in, look for a "Support Ticket" option in the menu. This is located in a drop-down menu under your username, or it may be a separate tab in the main menu.

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2:  Click on the Re-opened icon.

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4: Click on the yes button.

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Here, you can see the ticket was re-opened successfully.

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Looking for Mobile App Instructions?
Available at https://kb.cloudpanzer.com/books/mobile-app/page/how-do-re-opened-ticket