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How do I Re-opened ticket through the cloudpanzer mobile application?

It is not uncommon for a customer to reach out to a support team after a ticket has been marked as resolved, requesting further assistance or clarification on the issue. In these cases, it may be necessary to revisit the ticket and reassess the resolution that was provided.

Tutorial : 
You can watch the Video or Continue reading the post.
Follow the steps below to Re-openedopen a ticket.

1. Click on the menu icon and click on the support ticket.

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image.png2. Select the Support Ticket option.

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2:  Click on the moremenu icon and Click on the re-opened.

image.pngre-open_ticket.png

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4: Click on the yesYes button.

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Here, you can see the ticket was Deleted Successfully.

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Looking for Web Instructions

Available at https://kb.cloudpanzer.com/books/web-portal/page/how-do-re-opened-ticket

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